Store Policies for FlagHouse Online

FlagHouse Online Terms and Conditions

1. Terms

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

a. Permission is granted to temporarily download one copy of the materials (information or software) on FlagHouse Online’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

• modify or copy the materials;

• use the materials for any commercial purpose or for any public display (commercial or non-commercial);

• attempt to decompile or reverse engineer any software contained on FlagHouse Online’s website;

• remove any copyright or other proprietary notations from the materials; or

• transfer the materials to another person or "mirror" the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by FlagHouse Online at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on FlagHouse Online’s website are provided "as is". FlagHouse Online makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, FlagHouse Online does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall FlagHouse Online or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on FlagHouse Online’s website, even if FlagHouse Online or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on FlagHouse Online’s website could include technical, typographical, or photographic errors. FlagHouse Online does not warrant that any of the materials on its website are accurate, complete, or current. FlagHouse Online may make changes to the materials contained on its website at any time without notice. FlagHouse Online does not, however, make any commitment to update the materials.

6. Links

FlagHouse Online has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by FlagHouse Online of the site. Use of any such linked website is at the user's own risk.

7. Site Terms of Use Modifications

FlagHouse Online may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to FlagHouse Online’s website shall be governed by the laws of the State of California without regard to its conflict of law provisions.

Store Policies for FlagHouse Online

FlagHouse Online Terms and Conditions

1. Terms

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

a. Permission is granted to temporarily download one copy of the materials (information or software) on FlagHouse Online’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

• modify or copy the materials;

• use the materials for any commercial purpose or for any public display (commercial or non-commercial);

• attempt to decompile or reverse engineer any software contained on FlagHouse Online’s website;

• remove any copyright or other proprietary notations from the materials; or

• transfer the materials to another person or "mirror" the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by FlagHouse Online at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on FlagHouse Online’s website are provided "as is". FlagHouse Online makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, FlagHouse Online does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall FlagHouse Online or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on FlagHouse Online’s website, even if FlagHouse Online or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on FlagHouse Online’s website could include technical, typographical, or photographic errors. FlagHouse Online does not warrant that any of the materials on its website are accurate, complete, or current. FlagHouse Online may make changes to the materials contained on its website at any time without notice. FlagHouse Online does not, however, make any commitment to update the materials.

6. Links

FlagHouse Online has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by FlagHouse Online of the site. Use of any such linked website is at the user's own risk.

7. Site Terms of Use Modifications

FlagHouse Online may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to FlagHouse Online’s website shall be governed by the laws of the State of California without regard to its conflict of law provisions.

9. Shipping Addresses and Delivery Responsibilities (Custom & Standard Orders)

• Customer Responsibility for Addresses: Customers are solely responsible for providing complete, accurate, and deliverable shipping addresses at the time of order placement. FlagHouse Online is not responsible for misdeliveries, returned packages, or lost shipments resulting from incorrect, incomplete, or outdated address information supplied by the customer.

• Transfer of Responsibility Upon Shipping: Once an order (including custom flags, guidons, and made-to-order products) has shipped and a tracking number has been provided to the customer, the customer assumes full responsibility for monitoring the shipment, coordinating with the carrier, and receiving the package upon delivery.

• Carrier Tracking and Delivery Confirmation: Once a carrier (e.g., UPS, USPS, FedEx) marks a shipment as "Delivered" via tracking status or proof-of-delivery confirmation, FlagHouse Online is no longer responsible for the package, including stolen, misplaced, or misdelivered shipments at the customer's location.

• Rerouting and Intercept Requests: Any delivery address modifications, intercepts, or rerouting requests submitted after an order has shipped are subject to carrier capabilities and fees, for which the customer remains responsible.

Return, Exchange, and Refund Policies

General Orders (All Sales Final Policy)

All sales are final. Standard returns or exchanges are generally not accepted unless explicitly approved in advance.

• Authorized Returns: If you ordered or received an incorrect standard item and wish to return it, you must contact us within 2 days of receiving the package to request a Return Authorization.

  • Contact: (408) 685-1165 | Email: flaghouseonline@gmail.com

• Restocking Fees:

  • Returns made with prior authorization are subject to a 25% restocking fee.

  • Unauthorized returns sent back to us are subject to a 55% restocking fee.

• Exchanges: All approved exchanges are subject to a 15% restocking fee. You may request an exchange via one of two methods:

  • Cross Shipment: Pay for the new item upfront so it ships within 2 business days. Once your original item is returned to us and inspected, a refund (minus restocking fees) will be issued.

  • Standard Exchange: Send the original item back to us first. Once received and inspected, we will process and ship the new item.

• Return Shipping Costs: Customers are responsible for all shipping fees for returns or exchanges. Original shipping charges are non-refundable.

• Item Condition: Returned merchandise must be in brand-new, unused condition with all original pieces and packaging. Otherwise, no refund or credit will be issued. Refunds are typically processed within 7–14 business days of receipt.

Custom Flag & Guidon Orders

Custom flags, guidons, embroidered items, and any made-to-order products are strictly FINAL SALE and non-returnable and non-refundable. Because these items are manufactured specifically for each customer and cannot be resold:

• No cancellations after production has commenced.

• No refunds, returns, or exchanges.

• Customer "change of mind" does not qualify for order cancellation or refund.

• Delivery timeframes or delays outside our control do not qualify for refunds.

• Chargebacks & Disputes: Payment chargebacks or payment disputes filed for custom items will be contested with full documentation, including written design approvals, email communications, address confirmations, and carrier tracking/delivery records.

Delivery Timeframes for Custom Orders

FlagHouse Online cannot promise or guarantee specific delivery dates or deadline requirements for custom orders. Production and transit timelines vary based on:

• Design and manufacturing complexity

• Embroidery workload

• Manufacturer schedules

• Freight truck or international shipping conditions

• Customs processing

• Global events, severe weather, strikes, or transportation disruptions

Customers acknowledge that estimated delivery dates are non-binding estimates. Delays do not qualify for order cancellation, refund, or chargeback disputes.

Freight Truck Deliveries (Large Flagpoles & Bulk Orders)

Large flagpoles and oversized products ship via freight truck delivery. After placing your order, please contact customer support for an accurate price and freight shipping quote.

Defective or Damaged Items

If your item arrives physically damaged or defective upon opening, please contact our Customer Service department immediately at (408) 685-1165 or flaghouseonline@gmail.com for assistance.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose, and make use of personal information. The following outlines our privacy policy:

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

• We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

• We will only retain personal information for as long as necessary for the fulfillment of those purposes.

• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

• We will protect personal information with reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Return, Exchange, and Refund Policies

General Orders (All Sales Final Policy)

All sales are final. Standard returns or exchanges are generally not accepted unless explicitly approved in advance.

• Authorized Returns: If you ordered or received an incorrect standard item and wish to return it, you must contact us within 24 hours of receiving the package to request a Return Authorization.

  • Contact: (408) 685-1165 | Email: flaghouseonline@gmail.com

• Restocking Fees:

  • Returns made with prior authorization are subject to a 35% restocking fee.

  • Unauthorized returns sent back to us are subject to a 65% restocking fee.

• Exchanges: All approved exchanges are subject to a 15% restocking fee. You may request an exchange via one of two methods:

  • Cross Shipment: Pay for the new item upfront so it ships within 2 business days. Once your original item is returned to us and inspected, a refund (minus restocking fees) will be issued.

  • Standard Exchange: Send the original item back to us first. Once received and inspected, we will process and ship the new item.

• Return Shipping Costs: Customers are responsible for all shipping fees for returns or exchanges. Original shipping charges are non-refundable.

• Item Condition: Returned merchandise must be in brand-new, unused condition with all original pieces and packaging. Otherwise, no refund or credit will be issued. Refunds are typically processed within 7–14 business days of receipt.

Custom Flags & Guidon Orders

Custom flags, guidons, embroidered items, and any made-to-order products are strictly FINAL SALE and non-returnable and non-refundable. Because these items are manufactured specifically for each customer and cannot be resold:

• No cancellations after production has commenced.

• No refunds, returns, or exchanges.

• Customer "change of mind" does not qualify for order cancellation or refund.

• Delivery timeframes or delays outside our control do not qualify for refunds.

• Chargebacks & Disputes: Payment chargebacks or payment disputes filed for custom items will be contested with full documentation, including written design approvals, email communications, address confirmations, and carrier tracking/delivery records.

Delivery Timeframes for Custom Orders

FlagHouse Online cannot promise or guarantee specific delivery dates or deadline requirements for custom orders. Production and transit timelines vary based on:

• Design and manufacturing complexity

• Embroidery workload

• Manufacturer schedules

• Freight truck or international shipping conditions

• Customs processing

• Global events, severe weather, strikes, or transportation disruptions

Customers acknowledge that estimated delivery dates are non-binding estimates. Delays do not qualify for order cancellation, refund, or chargeback disputes.

Freight Truck Deliveries (Large Flagpoles & Bulk Orders)

Large flagpoles and oversized products ship via freight truck delivery. After placing your order, please contact customer support for an accurate price and freight shipping quote.

Defective or Damaged Items

If your item arrives physically damaged or defective upon opening, please contact our Customer Service department immediately at (408) 685-1165 or flaghouseonline@gmail.com for assistance.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose, and make use of personal information. The following outlines our privacy policy:

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

• We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

• We will only retain personal information for as long as necessary for the fulfillment of those purposes.

• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

• We will protect personal information with reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.