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Terms & Refund Policy
1. All Sales Are Final
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General Products: Due to the nature of the products we carry, we cannot accept returns or exchanges due to hygienic and environmental exposure considerations.
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Custom & Made-to-Order Items: All custom orders (including custom-branded logos, flags, and tailored products) are 100% non-refundable and non-returnable once production has begun or the order has been completed.
2. Shipping & Delivery Terms
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Pre-Shipment Quality: Products are thoroughly inspected for damages and properly packed before leaving our facility.
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Carrier Responsibility: "The customer is responsible for providing a complete, correct, and accessible delivery address. If an order is returned, redirected, or deemed undeliverable due to an incorrect address, closed business, or customer refusal, two-way shipping costs will be charged directly to the customer."
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Undeliverable, Refused, or Incorrect Addresses: The customer is responsible for providing a complete, accurate, and accessible delivery address (including suite, apartment, or unit numbers). If a package is returned, redirected, or deemed undeliverable due to an incorrect address, locked facility, or receiver refusal, two-way shipping costs will be charged to the customer."We are not responsible for packages stolen or misdelivered after carrier drop-off (including from residences, mailrooms, or common areas).
3. Theft, Loss, & Environmental Exposure
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Stolen or Misplaced Packages: We are not responsible for items that are lost, misdelivered to common areas, or stolen from a residence, place of business, mailroom, or mailbox after the carrier marks the package as delivered.
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Signature Confirmation: We strongly advise requesting Signature Confirmation prior to shipment if your delivery location has exposed, high-traffic, or vulnerable areas prone to theft."We are not responsible for packages stolen or misdelivered after carrier drop-off (including from residences, mailrooms, or common areas).
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Melting & Environmental Damage: We are not responsible for items that melt or degrade at your residence, place of business, or mailbox due to hot weather or environmental exposure.
4. Damages & Order Issues
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Damaged Shipments: If your package arrives damaged by the shipping carrier, you must file a claim directly with the shipping company that delivered the package.
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24-Hour Notice Requirement: If you have any issues or concerns regarding your order, you must email us within 24 hours of package receipt (based on carrier tracking timestamp). Complaints or claims submitted after 24 hours will not be considered."Any issues or complaints regarding an order must be submitted via email within 24 hours of package delivery (based on carrier tracking records). Complaints made after 24 hours will not be considered."
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