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Privacy Policy

Store Policies for Flaghouseonline

Flag House Online Terms and Conditions

1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License
a. Permission is granted to temporarily download one copy of the materials (information or software) 's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii. attempt to decompile or reverse engineer any software contained on web site;
iv. remove any copyright or other proprietary notations from the materials; or
v. transfer the materials to another person or "mirror" the materials on any other server.
b. This license shall automatically terminate if you violate any of these restrictions and may be terminated at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer
a. The materials on web site are provided "as is". makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations
In no event shall or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Internet site, even if or a authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata
The materials appearing on web site could include technical, typographical, or photographic errors. does not warrant that any of the materials on its web site are accurate, complete, or current. may make changes to the materials contained on its web site at any time without notice. does not, however, make any commitment to update the materials.

6. Links
has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications
may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law
Any claim relating to web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

All Sales are Final. No Returns nor Exchanges.

If you have ordered or received the wrong item and want to return it, get in touch with us within 2 days after receiving the item. You need to get a return authorization. Please contact us at (408)6851165 or email us at The returns with our approval are subject to be charged a 25% for restocking fee. The returns without our approval are subject to be charged with a 55% restocking fee. Customer will pay the shipment for any returns or exchanges.

Custom Flag Orders are not returnable nor refundable. On Custom Flag Orders Flaghouseonline can not promise to meet deadline requirements.

For large items and large flag poles, they will be shipped via freight truck delivery. After placing order, please contact us for a proper price & shipping quote.

Please note, due to the current demand and our capacity, we are running over on some estimated ship dates.  While we are doing everything possible to meet lead times, we are unable to guarantee any delivery dates at this time.

All exchanges are subject to be charged a 15% restocking fee. You can request an exchange one of two ways:

* Cross Shipment:

If you need to receive the exchange order in a hurry, we can process a cross shipment. Once you have made payment for the new order it will ship out within 2 business days. Upon return of your original order, a refund will be issued to your Paypal account.

* Standard Exchange:

If you prefer not to have two charges on your credit card until the original order is received back and refunded, we can process a standard exchange. Once we have received the original order back, we will process and ship out the new order! Please allow ample time for this process as we cannot ship the new order until the original order is received back.

In most cases, refunds are processed within 7 - 14 days of receipt of returned merchandise, but may vary depending upon the season.

Returned Merchandise must be in new, unused condition with all original pieces and packaging, otherwise no refund will be issued.

Shipping charges are non-refundable, including shipping costs incurred to send an item back to Flag House Online. Again, customer is responsible for all shipping fees.

Defective or damaged item? Please contact our customer service department at 1-408-6851165  and an associate will assist you.